Privacy Policy

Your Car Network is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Your Car Network manages personal information. It is structured as follows:

1. Personal information Your Car Network collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Your Car Network and complaints
10. Changes to Privacy Policy

1. Personal information Your Car Network collects

The main types of personal information Your Car Network collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Your Car Networksuch as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Your Car Network's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Your Car Network's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Your Car Network's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Your Car Network.

Your Car Network collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Your Car Network keeps of telephone calls, or emails received, or messages sent to Your Car Network or posted on Your Car Network's pages on social media);
• Your Car Network's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Your Car Network collects personal information in connection with running its business directly from the individual concerned. On occasion Your Car Network may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Your Car Network stores personal information in electronic and paper form.

Your Car Network uses and discloses personal information as follows:

• to source vehicles and sell them to Your Car Network's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Your Car Network's customers and prospective customers;
• to obtain products, services or information from Your Car Network's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Your Car Network knows about them);
• to operate and manage Your Car Network's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Your Car Network. For example, Your Car Network may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Your Car Network also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Your Car Networkuses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Your Car Network uses in the operation of the computer program is browsing history on Your Car Network's websites, name, contact information, and other information you may input into Your Car Network's websites. The level of human oversight Your Car Network provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Your Car Network's staff.

4. Cookies

Your Car Networkuses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Your Car Network's web server. Your Car Networkmay use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Your Car Network's platforms and those social media platforms. Your Car Network's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Your Car Network's website.

5. Links to other websites

Your Car Network's website may contain links to third party websites. Your Car Network does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Your Car Network and do not wish to receive these communications from Your Car Network in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Your Car Network.

7. Overseas transfers

Your Car Network's website/s are hosted in Australia. On occasion, a third party service provider Your Car Network engages or that Your Car Network is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Your Car Network holds about them by contacting Your Car Network during business hours on (03) 5336 1555 or via the contact page.

Your Car Network may require an individual making a request to verify their identity before processing their request.

Your Car Network will aim to respond to all requests promptly and within 30 days.

Your Car Network may refuse a request where permitted or required by law. Your Car Network will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Your Car Network and complaints

If you have any queries, concerns or complaints about how Your Car Network handles your personal information please contact Your Car Network during business hours on (03) 5336 1555 or via the contact page. Your Car Network may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Your Car Network can understand the nature of your concern. In most cases, Your Car Network will ask that you put your request in writing.

Your Car Network takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Your Car Network's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 5336 1555
• Mailing Address: 1-15 Albert St, Sebastopol, VIC, 3356

10. Changes to Privacy Policy

Your Car Network may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.